OrtaVox

CallSync Inc. – Terms of Service

Last updated : 24 June 2025

1. Agreement to Terms

By accessing or using any website, dashboard, API, SDK, telephony resource, or professional service offered by CallSync Inc. ("OrtaVox", "we", "us", "our"), you ("you", "Customer", or "User") agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

2. Our Services

  • Cloud Platform. OrtaVox provides a cloud platform for creating, hosting and managing AI voice agents, including number provisioning, inbound and outbound call handling, real‑time analytics and workflow automation.
  • Professional Services. Upon request we may supply consulting, custom integration or migration services under a separate statement of work.
  • Beta Features. Features labeled "Beta," "Preview," or similar are provided "AS IS," may be withdrawn at any time, and are excluded from SLA credits.

3. Your Account & Responsibilities

  • Eligibility. You must be at least 18 years old and legally able to enter contracts.
  • Account Security. Keep API keys, tokens, and login credentials confidential. You are responsible for all activity under your account.
  • Outbound‑Calling Compliance. If you place outbound calls, you must — without limitation — (a) scrub destination numbers against all applicable national and local Do‑Not‑Call (DNC) registries at least every 31 days; (b) obtain and store evidence of prior express consent where required (e.g. TCPA, GDPR, LGPD); and (c) honor opt‑out requests immediately.
  • Emergency Services. OrtaVox is not a replacement for traditional telephone services; it cannot be used to place or receive emergency calls (e.g. 911, 112). You must inform end users of this limitation.

4. Acceptable Use

You may not use the Service to:

  • Violate any law or regulation (spam, phishing, money‑laundering, etc.).
  • Infringe third‑party intellectual‑property or publicity rights (e.g. using a real person’s voice without consent).
  • Transmit or store illegal, harmful, or sexually explicit content.
  • Attempt to probe, scan, or test the vulnerability of the Service.

We reserve the right to investigate and suspend or terminate accounts that breach this policy.

5. Fees & Payment

  • Pricing. Usage‑based fees (minutes, messages, storage) and any subscription tiers are set out on our pricing page or order form.
  • Taxes. Prices are exclusive of VAT, sales tax, or similar. You are responsible for all applicable taxes except those on OrtaVox’s net income.
  • Late Payments. Overdue amounts may accrue interest at 1.5 % per month (or the maximum rate permitted by law) and may result in service suspension.

6. Intellectual‑Property Rights

  • Our IP. OrtaVox and its licensors own all right, title, and interest in the Service, including software, documentation, and trademarks.
  • Limited Licence. We grant you a non‑exclusive, non‑transferable, revocable licence to use the Service for your internal business purposes, subject to these Terms.
  • User Content. You retain ownership of content (audio, prompts, data) you upload. You grant OrtaVox a worldwide, royalty‑free licence to process and store that content solely to provide and improve the Service.
  • AI‑Generated Content. We or our model providers own the underlying models. You receive a licence to use output for lawful purposes, subject to these Terms.

7. Call Recording & Data Protection

  • Recording. Unless you disable recording, you authorise OrtaVox to record and store calls for quality assurance, analytics, and model improvement. Where required, you must obtain end‑user consent and provide appropriate disclosures.
  • Privacy & Security. We implement industry‑standard safeguards. More details are in our Privacy Policy.
  • Data Residency. Audio and metadata may be processed in the United States, the European Union, or other jurisdictions where we or our subprocessors operate. By using the Service, you consent to such transfers.
  • HIPAA / GDPR / Moroccan Law 25. If you need a Business Associate Agreement or Data‑Processing Addendum, contact us before transmitting protected or special‑category data.

8. Indemnification

You will defend, indemnify, and hold harmless OrtaVox and its affiliates against all claims arising from (a) your content, (b) your breach of these Terms, or (c) your violation of law or third‑party rights.

9. Warranty Disclaimer

The Service is provided "AS IS" and "AS AVAILABLE." OrtaVox disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non‑infringement.

10. Limitation of Liability

To the maximum extent permitted by law, OrtaVox will not be liable for any indirect, incidental, special, consequential, or punitive damages, nor exceed the greater of (a) fees paid by you during the 12 months preceding the claim or (b) one‑hundred US dollars (US $100).

11. Term & Termination

  • Term. These Terms remain in effect while you use the Service.
  • Termination for Convenience. Either party may terminate at any time upon 30 days’ written notice.
  • Termination for Cause. We may suspend or terminate immediately if you breach these Terms, fail to pay fees, or pose security or legal risk.
  • Effect of Termination. Upon termination, your right to use the Service ceases, and outstanding fees become immediately due. Sections relating to Intellectual Property, Indemnification, Limitations, and Dispute Resolution survive termination.

12. Modifications to Terms

We may update these Terms by posting a revised version on our website. Changes are effective on the "Last updated" date above. Continued use after that date constitutes acceptance.

13. Dispute Resolution, Governing Law & Venue

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict‑of‑law principles. The state and federal courts located in Wilmington, Delaware have exclusive jurisdiction, and the parties waive any right to jury trial or class action.

14. Force Majeure

Neither party is liable for delay or failure to perform due to events beyond reasonable control (e.g., natural disasters, war, internet outages).

15. General

  • Entire Agreement. These Terms and any Order Form constitute the entire agreement and supersede all prior discussions.
  • Assignment. You may not assign these Terms without our prior written consent; we may assign freely.
  • Severability & Waiver. If any provision is unenforceable, the remainder remains in effect. Failure to enforce any right is not a waiver.
  • Notices. Legal notices to OrtaVox must be sent to legal@ortavox.ai and 131 Continental Dr, Suite 305, Newark, DE 19713, USA.

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